FAQ’s & Documents

Here you can find answers to commonly asked questions, as well as links to downloadable documents such as our health and safety policy, our liquor license, and our food hygiene grading.


Dietary Codes:
GF- Gluten Free, DF- Dairy Free, VG – Vegan, V – Vegetarian, CH – Chef Required

Where does Simply Food deliver? 
Pick up’s are available from our physical address – 2 Sar Street, Pipitea, Wellington, New Zealand. Alternatively, we deliver to the Wellington CBD and greater Wellington suburbs such as Porirua and the Hutt Valley. 

How much does delivery cost? 

We offer deliver to the CBD $15 and the outer suburbs such as Porirua and the Hutt Valley $20- $60

Weekend delivery surcharge $75 and we require a minimum spend of $1,000 for Sunday delivery. 

Deliveries are supplied with reheating instructions.

Home delivered meals?

Home delivered meals are delivered by an external courier service. This is a 3 hour window for collection & delivery.

Does Simply Food deliver hot food? 
We deliver hot food, please specify when ordering. Unless specified the food will be delivered cold. there is a minimum total order spend of $200 when an item is ordered hot.

Our food is delivered on platters that can be placed in the oven for reheating. If you only have a microwave available for reheating please specify when ordering so we can ensure the food is served on platters that can be placed directly into the microwave. 

Do you want your platters back? 
Yes please! As part of our commitment to sustainability, we serve our food on platters and trays that are washed and re used repeatedly. Our platters and plates are stamped with the Simply Food logo and name so are easy to recognize.

Our friendly delivery driver will pick up our used crockery the next day. Please ensure that when the function has concluded that the dishes are free from food scraps and are stacked in the area where the function was delivered for pick up.  

Please contact our fabulous Catering Manager,  04 472 7333 or email to let us know about crockery to be collected [email protected]   

What is the best way to pay for my catering or function? 

The best way to pay for a catering order is using VISA or Debit card via our secure online payment platform

All functions are invoiced on terms of net 14 days from invoice. 

Are you able to accommodate special dietary needs and allergies? 
Our chef Farani delights in creating gluten free, dairy free, vegan, and vegetarian savory choices.
Our amazing alchemist baker Pauline specializes in gluten free, dairy free, vegan, sweet slices, and treats. There is a delicious choice for everyone with Simply Food.

Do napkins and utensils come with my order? 
Yes, we offer napkins and disposable knives and forks.

Can I adjust my order? 
We can adjust an order if recieved by noon the day prior to delivery date, please contact our flexible Catering Manager on 04 472 7333 or email [email protected]

What is your cancellation policy? 
Simply Food does not charge for cancellations 24 hours prior to the event. 
Cancellations made within 24 hours will incur a charge of 30% of the total amount ordered.  

What form of payments are acceptable?
As Simply Food is a New Zealand owned and operated business – we require all payments made to be in NZD.
Simply Food 2021 Limited does not accept cheques or American Express.


Meal Delivery

What size are your meals?

Our Family meals are in excess of 1.2kg and intended to feed a family of 2-4, these meals do not contain sides, please refer to our website for accompanying sides.

Are the meals fresh or frozen?

All our meals are delivered Frozen so that they will be ready when you need them, and you can keep them in the freezer until you do. Meals stored in a freezer will generally last up to 3 months. If meals are stored in a refrigerator they should be consumed within 24 hours. Meals should not be refrozen after defrosting.

We think frozen food gets a bad rap! there is a misconception that frozen are less healthy and less tasty.

Most frozen meals do not contain the preservatives that are contained in fresh meals, as they are not required to extend the shelf life of frozen meals. Also the process of freezing has very little impact on the nutritional content of foods. In fact, in some cases frozen foods will contain more vitamins and minerals than fresh meals as the freezing process locks in the nutrients of the food, fresh food will lose nutritional value as time goes by.

Should I defrost the meal before reheating?

We recommend defrosting your meal fully before heating for the best results.

Are any of the meals Allergen free?

Cooking up goodness for every dietary requirement we know is something that is important to our customers. Please note that meals are prepared in a kitchen that sometimes contains nuts, dairy and wheat, so we cannot guarantee that our meals will be completely free from traces of key allergens.

If you have any questions, please feel free to contact us at [email protected]

What if I am not home when you deliver?

Meals are delivered within 3 hours of leaving our premises and the boxes contain an ice pack to keep the meals cold.

How are your meals packaged?

All our meals come in oven ready or microwavable containers.

How do I know my credit card details are secure?

When you purchase from the website directs you to BNZ processing to take your details. The only information our system retains is name, address, phone number and what you are eating … the rest is secure in the banks system. Once your purchase is approved you will be brought right back to the Simply Food website. Your order needs to come back to be confirmed and for both of us to receive notification of your order.

Order delivery time and cost:

We aim to get the meals to you within 2hours of your requested delivery timeframe. Our deliveries are facilitated by an external courier service. A delivery charge is added dependant on your post code.

How many people does a meal serve?
Our family meals are to serve 3-4. 


    Click the links below to view and/or download official documents:

    Health & Safety Policy
    Health Certificate (Food Control Plan)
    Liquor Licence
    Food Hygiene Excellence